Refund policy

RETURNS

Returns must be done within 14 days of your order, and your item must be sent back in an unused condition and all original packaging non-tampered. Please note, we do not cover the costs of returns postage and the original postage cost will not be refunded.

We reserve the right to decline a refund if the product has been opened or used.

To return your item for a refund or exchange, please click here to arrange your return.

We cannot provide refunds or exchanges for items that do not meet these requirements. If an item is returned in an unsuitable condition for refund or exchange, the customer is required to cover the cost incurred of returning the item back to the customer.

Please note that items purchased online cannot be refunded or exchanged in-store. 

Wavemaker:
Our Wavemaker may be an A-star styling tool, but it’s still a personal hair product. Unfortunately, we’re unable to accept returns if the hygiene sticker has been removed or tampered with, or if the tool has been used.

DEFECTIVE GOODS

If you are a consumer you have the right to return faulty goods within a reasonable period of time. Where replacement of faulty goods in no longer possible due to, for example to non-continuance of the product, returned defective products shall be refunded in full including delivery charges and the cost of returning the item to us.

Please e-mail our customer services team on support@hershesons.com for further details.

Your statutory rights are not affected.

WARRANTY

Our hairdryers are warranted for a period of 2 years from the date of purchase against any material defects in workmanship or materials.

You will need your original proof of purchase and any return charges are not covered.

This warranty is valid only if this product has been purchased from Hershesons in the UK. Where your electrical item has been purchased from a third party distributor; in this instance your consumer rights would lie with the point of sale.

The tool is not warranted against abuse, misuse and damage, or from daily use wear and tear beyond life expectancy of major componentry.

Irons and wands should last up to approximately 2500 hours. Please note that our electric styling tools are 220-240V with a 3 pin UK plug.

To claim on the warranty please refer to the instructions contained in the packaging of your electrical item or e-mail our customer services team on support@hershesons.com for further details.

Your statutory rights are not affected.